QuestOD FAQs

What is QuestOD?

QuestOD is a free platform that gives access to live TV, catch-up on demand or multiple series of your favourite show on your mobile, tablet or computer at home or when you’re out and about wherever there’s a Wifi connection, 3G, 4G or 5G in the UK or Republic of Ireland. Please note you may incur mobile data charges whilst using devices on 3G/4G to access the platform if you’re not using WiFi.

What can I watch on QuestOD?

You can watch six live channels:

  • Quest
  • Quest Red
  • DMAX 
  • Food Network 
  • Home
  • Really

  

You can catch up on your favourite Quest, Quest Red, DMAX and Food Network shows after they’ve appeared on the channel for up to 30 days or binge watch an entire multiple series, one after the other.

Catch-up will be available for Home and Really shows from 22nd of October 2019.

Is this service free?

 Yes, the service is free, but you may incur data charges from your mobile service provider if you choose to stream on a 3G, 4G or 5G network.

Do I need to register to watch the service?

Currently registration is not required to watch the service but will be introduced later this year.

Which devices can I use with QuestOD?

You can watch QuestOD on your mobile, tablet, laptop or PC.

 If you would like to watch on your mobile or tablet we recommend that you download the app for a better viewing experience from the Apple app Store or Google Play.

The minimum operating system for iOS is version 9.0 and for Android is version 5.0 for all devices. If your device isn't running on the required version or above, you will need to update your device’s software in order to use QuestOD.

Chromecast is supported on the iOS and Android apps which enables you to watch our shows in HD on a compatible TV. 

Airplay is supported on the iOS app which enables you to watch our shows on your Apple TV.

QuestOD supports the latest versions and two previous versions of Chrome, Safari and Firefox, and only the current version of Microsoft Edge. Please note that Internet Explorer is no longer supported and you should use an alternative browser.

Why can't I see all the programmes that have appeared on the channel?

 On QuestOD, we aim to show as many of the programmes on the service as possible, however, there are some on demand shows where we are not granted the contractual rights to publish the content on the service. For live programmes where we don’t have the contractual rights, we will ensure the content is blacked out. The live stream will resume as normal once the affected episode has finished airing. 

When this occurs, we will present an on-screen message to tell you that the show is unavailable.

Can I use QuestOD overseas?

 The live and on demand content on questod.co.uk and the QuestOD apps are only available to view in the UK and Republic of Ireland. The service and app are not available in any other countries or regions. 

How do I find a show to watch?

 You can browse the homepage or select the Shows or Genre sections from the menu. If you know the name of the show, you can also select the Search icon and type the show title to find the show you’re looking for. 

The video does not play, load, or shows an error message. 

QuestOD and your device may not be able to communicate effectively. We recommend the following steps to try to solve the problem:

  • Check the connection to the network and that your internet service provider or mobile network is working properly.
  • Restart playback device and/or reset the router.
  • View the video by changing the internet browser or playback device.
  • Disable the ad-blocker, other browser extensions and toolbar (web only).
  • If you are viewing the content from the phone browser via web, try to use QuestOD app. 
  • If you are viewing content from mobile app, please try using your phone's browser.
  • Delete data from the browser cache and reload the page (web only).

I’m having issues watching video on Safari

 If you have a Mac computer and experience issues playing content back on the Safari browser. This is because some versions of Safari block the auto play feature on video.

Simply follow these steps to enable auto play. If you do not want to allow this, simply use another browser such as Firefox or Chrome.

Step 1: Click Safari, then ‘Settings for this website’

Step 2: Select the Auto-Play section within the pop up and from the drop-down menu, select ‘Allow All Auto-Play’ 

How do I clear the cache and delete cookies?

 This can be managed in your browser by selecting ‘Tools’ and then ‘clear history’, ‘clear cookies’ or ‘clear browsing data’. Use the ‘Help’ function in your browser menu for instructions on how to do this for your specific browser.

I am seeing a ‘500 error’

 This is a rare error that occurs when the QuestOD server is not functioning correctly. We apologise for the inconvenience and will continuously be monitoring the service to ensure this doesn’t affect your viewing experience.

The show page doesn’t have any video to watch.

 If a show page doesn’t show any available video, it’s because the episode has expired. 

Why can't I find the answer to my question?

To help resolve the issue you have experienced, please email QuestOD@discovery.com and provide the following:

1. The date and time of issue

2. A summary of the issue you are experiencing (including the following information):

  • If the issue is happening on LIVE streaming videos or Video On Demand, or both.
  • The name of the show which is affected (include the season and episode number).
  • The error message which was presented.

3. State the name of your device.

4. State if you’re using the mobile app or the website

5. State the OS version running on your device.

6. State the version of the app or web browser you're using.

Please note that you may browse QuestOD via your mobile device’s browser but watching LIVE video content is not permitted. Please, download the app to enjoy this experience.